Refunds & Return Policy
Returns
The item should be uninstalled, unused, unworn, in resalable condition, and in the original packaging. OEM and aftermarket parts may be returned to Troy Marine Parts within 90 days of receipt. If the item has been opened, used or installed, please contact our customer care team to request a refund, as well as receive return instructions: 1-757-238-8746
Refunds
* Refunds will be issued back to the original method of payment. Original shipping fees will not be refunded.
* Please allow 3-5 business days for refunds to be processed following receipt of your return. The timeframe may be extended depending on bank and carrier exceptions.
* Please call 1-757-238-8746 with any questions regarding the status of your return. Be sure to have your order number ready.
Return Instructions
Visit our Returns Portal to create your RMA now! This information should include the full name, product's item number and order number along with detailed return/exchange instructions and the product for return/exchange. Please be sure to note the tracking number for your reference.
Troy Marine Parts is not responsible for packages lost or damaged during return shipping. Visit UPS.com or contact via phone at 1-757-238-8746.
If you need to return an item and have questions, please Contact Us (service@troymarine.com) with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.